Shipping policy

Shipping Policy

Last Updated: August 8, 2026

At Kaltin’s, we are committed to delivering your orders safely, quickly, and conveniently. This Shipping Policy explains how we process and deliver orders placed through our website.

1. Shipping Coverage

Currently, Kaltin’s offers delivery within Kerala, India only.

We do not currently ship orders outside Kerala. Shipping availability may be expanded to other locations in the future.

2. Shipping Charges

Free shipping is available on all eligible orders placed through our website.

There are no additional shipping charges at checkout for deliveries within our current service area.

3. Order Processing

Orders are generally processed after successful confirmation of the order and payment.

We aim to dispatch orders as quickly as possible. Orders may be subject to processing delays during weekends, public holidays, promotional periods, or periods of unusually high order volume.

4. Delivery Time

We aim to deliver orders within 1–3 business days after the order has been processed and dispatched.

Delivery times may vary depending on the delivery location, courier availability, weather conditions, public holidays, or other circumstances beyond our reasonable control.

The estimated delivery period is therefore a guideline and not a guaranteed delivery date.

5. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including:

Recipient's full name
House/building name or number
Street/locality
City/town
District
PIN code
Valid contact number

Kaltin’s will not be responsible for delays or failed deliveries resulting from incorrect, incomplete, or inaccurate address or contact information provided by the customer.

6. Order Tracking

Where tracking information is available, customers may receive shipment or tracking details through the contact information provided at the time of placing the order.

7. Delayed or Undelivered Orders

Although we aim to deliver orders within the stated timeframe, unforeseen circumstances may occasionally cause delays.

If your order has not arrived within the expected delivery period, please contact us with your order details so that we can assist you.

8. Damaged Packages

If you receive a package that appears damaged, opened, or tampered with, please contact Kaltin’s as soon as possible.

Where appropriate, customers may be asked to provide photographs or other information regarding the condition of the package and products received.

9. Changes to This Shipping Policy

Kaltin’s reserves the right to update or modify this Shipping Policy at any time. Any changes will be published on this page with an updated “Last Updated” date.